In this quickly evolving truck technology world, training technicians has become more important than ever. But where you should focus those training dollars is less clear.
In a recent IdeaXchange blog, Jane Clark, Vice President of Member Services for NationaLease, discussed the issue of technician training and how businesses need to allot those training dollars wisely. Jane notes that training can be costly but being willing to spend the amount necessary can give that organization a real competitive advantage. Realize that today’s truck technician shortage will only be manageable if we can attract younger workers into the field. Millennials appreciate ongoing training and making that an important part of your recruitment and retention strategy will go a long way towards drawing that group into your business.
The most important thing is to realize that your technicians are individuals with different skill levels and different learning patterns. You need to identify each technician’s strengths and weaknesses and evaluate what skills they already possess and what additional skills are necessary to maximize that technician’s contribution to the company.
It’s also true that people learn differently: some of your technicians may adapt to a classroom better than they would to an online course. For others, the opposite would be true. If you have the option to do so, Jane suggests that try to match learning styles to the course structure as much as possible. She also recommends that managers set goals for completion of the classes. Another recommendation is to possibly tie compensation by awarding bonuses as they complete courses and exhibit competence in the skills learned for vehicle systems and components.
What else can you do? Read Jane’s full blog for additional ways to make sure you get the most out of your training dollars.