Technology can be a boon to the trucking industry in so many ways: ELD’s, GPS, trucks filled with new tech that makes them run more efficiently. But one area that you may not have considered was the subject of a Jane Clark blog for IdeaXchange. Jane, Vice President of Member Services for NationaLease, wrote about how automated service event management programs can take some of the worry out of truck downtime status.
When you’ve got a vehicle in for repairs or service with an outside service provider, it’s often difficult to ascertain the status of the repair. You may not even know if the repair has started. That means you can’t make any decisions regarding repowering a load or reassigning a driver. Service providers may not be intentionally ignoring you…they’re just busy making sure repairs are made or doing one of the other necessary tasks to make business flow day to day.
Some of the new programs give you full visibility into the repair process and let you monitor each step in the repair process online without needing to talk to another person. Plus, alerts are sent out to notify you of status updates or a need for approval for any additional repairs deemed necessary. And, best of all, you’ll know when the repairs are done as you will be notified of that as well.
Read Jane’s full blog to learn more about the benefits of managing your repairs automatically.