You can’t manage what you can’t measure, so improving shop management relies on capturing the right metrics.
What goes on in your shop should be looked at with the same scrutiny that you view every aspect of your business. But first, you need to be aware of what data is important to capture. In her recent IdeaXchange blog, Jane Clark, Vice President of Member Services for NationaLease, discusses the many variables you should be measuring in order to improve your shop’s productivity.
It’s not enough to gather data, notes Jane. You need to ensure that you are, in fact, gathering good data. And good data starts with VMRS coding and SRTs. Use comparisons to VMRS coding and repair times of SRTs as accurate ways to measure how well your shop is performing.
In addition, you need to collect information from every service event, including PMIs and start to look at things like the length of time it takes to complete diagnostic assessments, how much time is spent waiting for parts, how often does a truck come back to the shop for the same repair, and more.
By measuring all your shop and technician variables, you will be able to identify which technicians may need retraining for specific repairs. You’ll discover how to better maintain inventory by recognizing which components and parts need to be part of on-hand inventory.
Being able to improve performance and productivity in your shop will have a positive impact on your fleet overall.
Read this and other Jane Clark blogs on FleetOwner’s IdeaXchange.
