The supplier-customer relationship is the most important relationship a business has, whether that business is B2C or B2B. What are you doing to make it the best it can be? When it comes to servicing customers, obviously the most important factor is making sure you deliver the product or service […]
Originally published in FleetOwner Given the current realities of business – many employees working remotely as a result of the COVID-19 pandemic – employee engagement has never been more important. Keeping employees connected to the company was hard enough when they were in the office every day. Now that many […]
Originally published in FleetOwner It is difficult to find someone who actually likes performance reviews. Almost universally, both managers and employees find them to be a waste of time and say they provide little value. A typical performance review happens once a year with both sides struggling to find things […]
We had posted these 11 tips before the extreme weather hit. After the past week, these tips are more important than ever. Unless you’ve gone completely off the grid for the past week, you’ve probably seen the horrifying images of mass catastrophe pileups caused by ice and snow, including a […]
Originally published in FleetOwner We know it is coming every year, and yet we never seem to be fully prepared for it. Of course, I am talking about the Commercial Vehicle Safety Alliance’s (CVSA) International Roadcheck. A 72-hour safety blitz that in 2021 will take place from May 4 to 6 throughout […]
There is light at the end of the pandemic tunnel. But some trends have emerged that will affect businesses for the long haul. There have been a number of announcements over the past week that are positive, but there are warning signs within that news. On a positive note, vaccinations […]
Originally published in FleetOwner There are a lot of elements that go into making a business successful. It requires having the right products and services at the right price and the ability to get them to customers where and when they need them. But beyond that, customers are looking for […]
Originally published in FleetOwner You’re doing a good job not only scheduling preventive maintenance service for your vehicles but making sure those trucks actually get into the shop each time a PM service is needed, meaning your PM compliance is high. Good for you; that is only the first step […]