Advances in technology may have proven to be a boon to the trucking industry but trust and relationships still matter. We may marvel at how technology has enabled fleets to diagnose and repair vehicles much faster than in the past. But if you don’t consider the importance of the human […]
Jane Clark
111 posts
No matter what happens, your sales team must have the tools necessary to close the deal. And that may depend a great deal on the processes you have in place. Stuff happens. If you don’t have a strong process in place for your sales team, conditions you have no control […]
In January, I flew to Boston. Yeah, I know. You’re thinking I need to get a new travel agent. Unfortunately, I schedule my own travel, so I have no one to blame but myself! I landed in Boston with no problems and drove directly to Woburn, MA to meet with […]
December 18, 2017 has come and gone and the ELD Mandate is now in effect. So most trucks are compliant – right? Think again. A couple of weeks ago, I found myself speechless when I spoke with a local official I know who informed me that, out of the 14 […]
If your company isn’t optimizing its social media presence, you may be losing opportunities to grow your business. Social media has invaded nearly every aspect of our lives, from politics to food to entertainment to just staying in touch with friends and family. It is a ubiquitous presence, noted by […]
We know that when it comes to business, relationships matter. So what happens when the person you’ve developed that relationship with leaves? Creating a relationship with a customer obviously depends on the service and products you deliver; however, there’s no way to minimize the importance of the personal relationship you […]
We all make New Year’s resolutions and many of the personal ones are often hard to adhere to, but when it comes to business, resolve is important. In her first IdeaXchange blog of 2018, Jane Clark, Vice President of Member Services for NationaLease discussed the one resolution that every fleet […]
No matter how careful and conscientious you are regarding your fleet, breakdowns will occur. The prevailing wisdom: plan ahead. A recent HDT article discussed the seven mistakes fleets make that can impede and delay roadside repairs. We are now in the worst part of the year when it comes to […]