COVID-19 has changed the way we purchase goods…what will that mean for one of the trucking industry’s biggest problems, the driver shortage? I recently wrote an IdeaXchange blog that discussed how e-commerce is changing the way fleets choose their equipment based on load size and distance. The e-commerce trend began […]
E-commerce
3 posts
Before any of us had ever heard of COVID-19, there had been an ongoing uptick, year after year, in customers deciding to do their shopping online, from electronics to books to medicines to groceries, et al. Back in April of 2019, CNBC noted that “The total market share of “non-store” […]
If you think digital technology and the internet has replaced the need for human contact when it comes to customer relationships, think again. Here are the five P’s that may make the difference. There is no question that the way we do business, whether as a private consumer or as […]