Originally appeared in FleetOwner. “How do you measure success?” It’s a simple question, but one that every business must answer with confidence. Without a clear definition of success, it’s difficult to demonstrate value, earn trust, or make informed business decisions. That’s where key performance indicators (KPIs) come in. While it’s […]
Customer Relationship Management
11 posts
Originally appeared in Commercial Carrier Journal. I consider myself quite fortunate to have spent my entire professional career in the trucking industry. From driving a meat truck over summer breaks in college to my current position as President of NationaLease, I’ve gotten something out of every role I’ve held. If […]
Originally appeared in FleetOwner. In today’s hyper-connected world, customer expectations are higher than ever. Simply moving goods from point A to point B is no longer enough. The explosive growth of e-commerce, coupled with the demand for faster, frictionless delivery, has transformed transportation into a customer-experience business. Every decision a […]
Originally appeared in FleetOwner. The supplier-customer relationship is one of the most critical drivers of long-term business success, regardless of whether you’re in the B2B or B2C space. What are you doing to make that relationship exceptional? Of course, delivering the right product or service on time and at the […]
As the transportation sector evolves, customer service isn’t just a differentiator—it’s the battleground.
Customer relationship management programs allow businesses to personalize communication and offerings that boost loyalty and increase competitive advantages.
The supplier-customer relationship is the most important relationship a business has, whether that business is B2C or B2B. What are you doing to make it the best it can be? When it comes to servicing customers, obviously the most important factor is making sure you deliver the product or service […]
Originally published in FleetOwner There are a lot of elements that go into making a business successful. It requires having the right products and services at the right price and the ability to get them to customers where and when they need them. But beyond that, customers are looking for […]