With truck technology constantly changing, how do you know which diagnostic tools to choose? Technology advances used to happen gradually. Think how long televisions were broadcasting in black and white until color TV came along: or how long it took to go from the traditional dial phone to cordless models. […]
Bridget Bradshaw
57 posts
Every business has the power to be innovative, but there are certain steps you need to take. Disruption is a fact of life for industries today. Cassettes disrupted the vinyl record industry and then were disrupted themselves by the iPod. Digital cameras disrupted the photographic film industry and now cameras […]
We always talk about employee recruitment, but how do we retain those employees in a way that makes them look at their job as more than just a paycheck? I hate to start off this blog with a negative, but here’s a depressing statement, “In a recent survey, Gallup Research […]
You can’t manage what you can’t measure, so improving shop management relies on capturing the right metrics. What goes on in your shop should be looked at with the same scrutiny that you view every aspect of your business. But first, you need to be aware of what data is […]
When new trucks are delivered from the manufacturer, you would expect everything would be working to its optimum performance. Not so fast. Our industry is only too familiar with the tight margins we all operate under, so getting the best performance out of our vehicles, parts, and components is absolutely […]
Companies are sitting on a treasure trove of information when it comes to their fleet’s operating costs, but knowing which data to rely on is the key to making the right decisions. Today’s trucks supply lots of information through their sensors; however, if you’re using your trucks’ sensor data simply […]
Competition often brings out the best in people. You might want to think about trying it with your technicians. There are many ways to encourage your technicians to improve their performance. Jane Clark, Vice President of Member Services, in a recent IdeaXchange blog notes that setting up competitions could be […]
Every business strives for success but resting on its laurels can spell real trouble in today’s fast-moving business environment. First, let me make clear that success is fine and something each company should evaluate and strive for. It’s what you do once you achieve success that makes a difference. In […]