Through its works with employee assessments and coaching sessions, the company gained some insights. One thing they discovered was that people can rise to the occasion when faced with a challenge but can maintain that “surge” status for about eight weeks before they become fatigued. The report said, “In fact, people appeared to thrive at the beginning of the pandemic but by July, around 12 weeks after the declaration of the pandemic, cognitive thriving was at its lowest point.”
The lesson here is that in times of disruption managers need to amp up their support of employees and encourage them to take time off to recharge once the initial surge passes.
This next lesson learned may come as a big surprise. “Effective communication is just as critical during routine work as it is during times of crisis,” the guide said. This is especially true when managers and employees are not face-to-face. Make sure both managers and employees have outlets for airing their ideas and giving and receiving feedback. Make sure everyone on the team is heard and feels comfortable expressing their opinions and sharing their ideas.
During 2020, more managers began focusing on the personal well-being of their employees as they recognized that a person’s mental health could have an effect on their performance at work. BetterUp does not expect this to change in the future because “there is a mental health revolution upon us, wherein it is becoming a more central concern to employees and employers.” Managers need to make sure they have resources available to support the well-being of people across the organization.