Is there a technician shortage or a qualified technician shortage? Today’s truck technology makes this question more pointed than ever. In the last two weeks, two articles in two trade publications address different parts of the issue as to how technology is impacting the ever-present technician shortage. One of the […]
Jane Clark
196 posts
With the local weather teams predicting the coldest day in recorded history in Chicago, it seemed like a great time to go to Charlotte. Sleet and snow were falling as I slowly made my way to the airport for an early morning flight. I checked my phone repeatedly for alerts that my […]
Some may think that the two words in the title are interchangeable; I guarantee you they are not. Earlier this month, I posted an IdeaXchange blog, “It’s never too soon to transform your business.” In my blog, I discussed a presentation by author and futurist, Daniel Burrus, which covered the […]
If Siri or Alexa are part of your life, then you are already experiencing the wonder of AI. AI (or artificial intelligence) at one time was the stuff of sci-fi fantasy (think Westworld or Terminator), but the concept of machine learning or deep learning is already a part of many […]
There is no disputing the fact that e-commerce has completely upended the retail industry; but it’s also affected every aspect of their supply chain … including shipping and delivery. If you had searched for the term “final mile” as it pertains to shipping a decade ago, you would have had […]
Everyone has to deal with some form of stress, but financial stress not only impacts an employee, it also affects the company that employee works for. Here’s a fact that just came out a few weeks ago: A record 7 million Americans are 3 months behind on their car payments. […]
There is not much near El Paso. Well, sure, there’s the Mexican border along with miles and miles of desert. And, of course, it is home to University of Texas, El Paso (UTEP), the Sun Bowl, Fort Bliss, and a lot of cowboy boot makers. Yes, it has the largest […]
When trust is the centerpiece of the B2B relationship, both buyer and seller can reap the benefits. Last month, I posted an IdeaXchange blog discussing how to get your customer to view you as a partner rather than as simply another vendor. This was based on the presentation given by […]
With unemployment rates so low, you may feel compelled to hire someone who isn’t the right fit. Don’t! Last month, I wrote an IdeaXchange blog, “15 tips for avoiding a bad hire,” that addresses the fact that, with the ongoing shortage of drivers and technicians, fleets may be feeling pressure […]