The supplier-customer relationship is the most important relationship a business has, whether that business is B2C or B2B. What are you doing to make it the best it can be? When it comes to servicing customers, obviously the most important factor is making sure you deliver the product or service […]
Customer Relationship Management
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Every business knows that good customer service matters, but are you paying close enough attention to the service your customer experiences? Successful businesses understand that in today’s competitive business environment, a customer-centric philosophy is the most important step towards that success. That means every aspect of the organization looks at […]
This is obviously not a time for your sales team to go out and meet new prospects. So how do you communicate what you do effectively? Getting your message out and showcasing your brand effectively is challenging in the best of times. But during the current COVID-19 pandemic, when most […]
If you think digital technology and the internet has replaced the need for human contact when it comes to customer relationships, think again. Here are the five P’s that may make the difference. There is no question that the way we do business, whether as a private consumer or as […]