You can’t manage what you can’t measure, so improving shop management relies on capturing the right metrics. What goes on in your shop should be looked at with the same scrutiny that you view every aspect of your business. But first, you need to be aware of what data is […]
Technicians
35 posts
The 2017 NationaLease Maintenance Managers Meeting began Wednesday, May 10, with the 7th annual NationaLease Tech Challenge, hosted by Michelin and TCi Tire Centers. Nine of our best technicians competed in a hands-on competition, which started with a 100 multiple-choice question exam back in March. These nine were the leading techs in […]
Competition often brings out the best in people. You might want to think about trying it with your technicians. There are many ways to encourage your technicians to improve their performance. Jane Clark, Vice President of Member Services, in a recent IdeaXchange blog notes that setting up competitions could be […]