We live in a world that seems to reject failure, yet failing is often the precursor of success. In a recent IdeaXchange blog, “Moving your company beyond the ordinary,” I…
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The focus on the technician shortage is usually about the skillsets needed to work with today’s technology, but that doesn’t mean techs don’t have to know how to maintain yesterday’s…
Is there a technician shortage or a qualified technician shortage? Today’s truck technology makes this question more pointed than ever. In the last two weeks, two articles in two trade…
With the local weather teams predicting the coldest day in recorded history in Chicago, it seemed like a great time to go to Charlotte. Sleet and snow were falling as I…
Some may think that the two words in the title are interchangeable; I guarantee you they are not. Earlier this month, I posted an IdeaXchange blog, “It’s never too soon…
If Siri or Alexa are part of your life, then you are already experiencing the wonder of AI. AI (or artificial intelligence) at one time was the stuff of sci-fi…
There is no disputing the fact that e-commerce has completely upended the retail industry; but it’s also affected every aspect of their supply chain … including shipping and delivery. If…
Everyone has to deal with some form of stress, but financial stress not only impacts an employee, it also affects the company that employee works for. Here’s a fact that…
There is not much near El Paso. Well, sure, there’s the Mexican border along with miles and miles of desert. And, of course, it is home to University of Texas,…
When trust is the centerpiece of the B2B relationship, both buyer and seller can reap the benefits. Last month, I posted an IdeaXchange blog discussing how to get your customer…
