Technology has changed everyone’s expectations and that has made it increasingly a challenge for those who deliver the goods. Last week, I wrote an IdeaXchange blog on the need to…
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Maybe I was being foolish, but I preferred to think I was being optimistic as I began the drive toward Grand Rapids in March. Despite the fact that virtually every…
This year, the focus is on steering and suspension systems, so both technicians and drivers need to heed any warning signs. Last month, I posted an IdeaXchange blog about the…
For far too many fleets, one of the biggest challenges is finding qualified technicians. That is why, when you have a great team, you want to hold on to each…
B2B commerce often follows the successes of B2C commerce when it comes to technology, but there are differences that must be considered. I posted an IdeaXchange blog last month about…
The world may feel completely different than it did two decades ago, but a lot still remains the same. Last month, I wrote an IdeaXchange blog, “Of heroes and leaders,”…
By the time February rolls around in the Midwest, we are thinking about spring. The sparkly holiday lights have long been tucked away in the attic, the glittery white snow…
In a time of full employment, retaining good employees is essential. Recognizing the signs that someone may be looking for the door is vital. With unemployment at its lowest level…
Instead of a bridge over troubled waters, the US is plagued by water running under troubled bridges. In today’s polarized environment, it is rare to find something that just about…
We live in a world that seems to reject failure, yet failing is often the precursor of success. In a recent IdeaXchange blog, “Moving your company beyond the ordinary,” I…
