Originally published in FleetOwner There has been a lot of focus lately on improving diversity, inclusion, fairness and equity in the workplace. Best-in-class companies are recognizing the value this brings to their operations and are re-evaluating many of their processes. One of those processes is performance reviews. I have written […]
Employee Engagement
27 posts
Originally published in FleetOwner Given the current realities of business – many employees working remotely as a result of the COVID-19 pandemic – employee engagement has never been more important. Keeping employees connected to the company was hard enough when they were in the office every day. Now that many […]
You’re sitting in your home office, or in the cab of the truck…how can collaboration possibly be fostered in these environments? A few weeks ago, I posted a blog on the FleetOwner IdeaXchange discussing how important it is to make collaboration part of your overall operational strategy. This is always […]
It has been interesting to read the reports of all the partnerships, joint ventures, and other agreements taking place between companies surrounding the development of both electric trucks and autonomous trucks. Companies are realizing the value of sharing knowledge and expertise to move the development of these new technologies forward […]
Originally published in FleetOwner I listened to a webinar a few weeks ago put on by 15Five that asked the following question: Manager or leader — which one are you? Jeff Smith, director of 15Five’s Best-Self Academy, suggested that managers focus on controlling things while leaders cause their employees to grow; leaders inspire employees. […]
Originally published in FleetOwner Whether you know it or not, your company has a reputation among your employees. And that is true whether you have taken time to establish your “brand” or not, according to a Hireology blog by Chelsea Verstegen. Your brand is also about how others outside your company […]
Every business knows that good customer service matters, but are you paying close enough attention to the service your customer experiences? Successful businesses understand that in today’s competitive business environment, a customer-centric philosophy is the most important step towards that success. That means every aspect of the organization looks at […]
People don’t quit their jobs…they quit their bosses. In the movie, Horrible Bosses, employees consider unique and unacceptable ways of getting out from under terrible, abusive supervisors. Fortunately, that’s not the way people handle that situation. Unfortunately, the employee usually ends up leaving the company. If the person was, by […]